Privacy Policy

Last updated: March 26, 2026

Los Arroyos Mexican Restaurant & Take Out (“we,” “us,” or “our”) operates the website www.losarroyos.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number provided when placing an order or contacting us.
• Order information — items ordered, delivery address, and payment method (processed by third-party payment processors; we do not store full card numbers).
• Usage data — pages visited, browser type, IP address, referring URLs, and time spent on pages, collected automatically via cookies and analytics tools.
• Communications — messages or inquiries sent to us via contact forms or email.

2. How We Use Your Information

• Process and fulfill online orders and reservations.
• Respond to your questions, comments, and requests.
• Improve our website, menu offerings, and customer experience.
• Send promotional emails or special offers — you may opt out at any time by clicking “Unsubscribe” in any email or contacting us directly.
• Comply with applicable legal obligations.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

• Functional cookies — remember your preferences and cart contents.
• Analytics cookies — we use Google Analytics to understand how visitors interact with our site. Google Analytics may set cookies on your device. You can opt out via Google’s opt-out tool.
• Marketing cookies — used to show relevant ads on third-party platforms.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

4. Third-Party Services

We work with third-party services that may collect or process your data on our behalf, including:

• Online ordering platforms (e.g., Toast, Olo, or similar) — governed by their own privacy policies.
• Payment processors — credit/debit card data is processed securely by PCI-compliant processors.
• Google Analytics — website traffic analysis.
• Social media platforms — if you interact with our social media embeds or buttons.

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

5. Data Retention & Security

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. We implement reasonable technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

6. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we may promptly delete it.

7. Your California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know — request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete — request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out — opt out of the sale of your personal information. We do not sell personal information.
• Right to Non-Discrimination — we will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

9. Contact Us

For privacy-related questions or to exercise your rights, please contact us:

info@losarroyos.net